Privacy Policy

Effective Date: February 16, 2025

1. Introduction

Welcome to KB Networks IT Solutions ("we," "our," or "us"). We are committed to safeguarding your privacy and ensuring that your personal data is protected in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you use our services and visit our website.

2. Information We Collect

We may collect the following types of personal information:

• Personal Identification Information: Name, address, email address, phone number, and other contact details.
• Billing Information: Payment details, billing address, and transaction records.
• Technical Data: IP address, browser type, operating system, and browsing behavior on our website.
• Service Usage Data: Information about your internet usage, including data usage statistics, service preferences, and customer support interactions.

3. How We Collect Information

We collect personal information through various means, including:

• Direct Interactions: When you subscribe to our services, register on our website, or contact us for support.
• Automated Technologies: Through cookies and similar technologies that track your usage of our website and services.
• Third-Party Sources: From partners and service providers who assist us in delivering our services.

4. Use of Personal Information

We use your personal information for the following purposes:

• Service Provision: To set up and maintain your internet connection and related services.
• Billing and Payments: To process your payments and manage your account.
• Customer Support: To respond to your inquiries and provide technical assistance.
• Service Improvement: To analyze usage patterns and enhance our services.
• Marketing Communications: To inform you about promotions, updates, and new services, subject to your consent.

5. Sharing of Personal Information

We may share your personal information with:

• Service Providers: Third-party companies that perform services on our behalf, such as payment processing and technical support.
• Legal Authorities: When required by law or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

8. Your Rights

Under the Data Privacy Act of 2012, you have the right to:

• Access: Request access to your personal information.
• Correction: Request correction of inaccurate or outdated information.
• Erasure: Request deletion of your personal information, subject to legal constraints.
• Objection: Object to the processing of your personal information under certain circumstances.
• Data Portability: Request a copy of your personal information in a commonly used electronic format.

To exercise these rights, please contact us using the information provided below.

9. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. You can set your browser to refuse cookies, but this may affect the functionality of our website.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

KB Networks IT Solutions
Address: Villa Angela, Barangay 1A, Manapla, Negros Occidental
Email: kbnetworkswisp@gmail.com
Phone: 09814358868

By using our services and website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described herein.